Tue, May 09
|Webinar
Professional Development & Education Opportunity - Creating an Exceptional Client Experience
The customer experience is more than just great customer service. We will explore the elements of what creates a great client experience including, how we communicate with our clients, responsiveness, and how we personalize the experience. NAWIC members can register online!
Time & Location
May 09, 2023, 11:00 AM – 12:00 PM CDT
Webinar
About the event
This webinar is for NAWIC members only.
Learning Objectives:
- Identify the key elements of a successful client experience.
- Learn how to personalize your service to meet the unique needs of each client.
- Gain practical skills for delivering outstanding service that exceeds client expectations.
Hosted by Tina Phillips, Head of Client Enablement with Sandler Training
Tina Phillips is a sales and management expert, sales trainer and keynote speaker for corporations around the globe. Ms. Phillips spent the first 25 years of her career in various Marketing and Sales roles and has worked with clients such as Unliever, Alfa Laval, Monsanto, Eli Lilly, Pfizer, and Genentech. In 2006 Ms. Phillips was introduced to Sandler as a client and she experienced the results that Sandler can bring to organizations.
Since joining Sandler in 2013, Ms. Phillips worked with one of the most successful Sandler training centers in Dallas, Texas, working with Entrepreneurs and CEO’s of SMB companies to build and scale their revenue. She focused primarily on woman owned or managed businesses. Ms. Phillips had the unique ability to work with clients to introduce Sandler behavior and techniques in various client facing roles across the organization allowing the organization to build a consistent and repeatable client experience.
Ms. Phillips joined Sandler Corporate Office as Director of Customer Success and currently is Head of Client Enablement. Tina’s primary role at Sandler is to ensure clients receive value through their journey with Sandler. Her key areas of focus are client process improvement, building a culture of accountability, and providing strategies for a ”best in class” client experience.